FAQ

1. Do you have a size guide?

  • Yes, please click here.

2. How much does shipping cost?

  • Shipping is free nationwide. We've got you, girl.

3. What are your payment methods?

  • Debit/Credit card (VISA or Mastercard)
  • BDO (bank deposits or online transfers)
  • BPI (bank deposits or online transfers)

4. How long does Salt Swim take to process orders?

  • We process orders within 12 hours. We live on fast and accommodating responses as part of our well known customer service experience.
  • For bank deposits/online transfers:
    • Deposit slips for orders emailed before 12pm will be handed to the courier the same day.
    • Deposit slips for orders emailed after 12pm will be dispatched the next day.

5. How long does shipping take?

  • Within Metro Manila: 1 - 2 days
  • Outside Metro Manila: 3 - 4 days
  • If your order/s has not arrived within the said period, please contact us and we will personally follow up with the courier and give you an update.
  • We do Grab or Lalamove (to be shouldered by buyer) to accommodate same day shipping upon request. 

6. What are your shipping dates?

  • We ship Mondays to Fridays.

7. Can I track my order?

Yes you can. We will give you your tracking number once you have settled your payment and once we have scheduled the pick up of your suit.

8. Do you have a store?

Yes, we are in the following outlets:

A. Retail Lab

  • 2F Powerplant Mall, Rockwell, Makati City 
  • 2F Glorietta 3, Makati City (above Zara, beside Mercury Drug)
B. Mercer Street
  • 2F Uptown Mall, BGC
C. Fan City (opens Dec 6)
  • 2F Fashion Walk, Central Bloc, IT Park, Cebu City
D. Masamirey Cove
  • Sual, Pangasinan

9. What is your return/exchange policy?

Unfortunately, we do not do returns/exchanges due to hygienic purposes.

10. Do you accept refunds?

Unfortunately, we do not accept refunds.

11. What if I received a damaged item?

We always do quality control on our swimsuits but in the rare occasions that the suit you purchased has a defect, please contact us immediately and we will take care of it.

12. How can I get in touch with you?

If you have any more inquiries or comments, please feel free to reach us via staysalty@saltswim.com.ph or hit us up at 0917 318 SALT (7258)